Q: Database Unknown error couldn't use
The following error is returned while using the software
Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access 97 Driver] Couldn't use '(unknown)'; file already in use.
-or-
Microsoft OLE DB Provider for ODBC Drivers (0x80004005) [Microsoft][ODBC Microsoft Access Driver] The Microsoft Jet database engine cannot open the file '(unknown)'. It is already opened exclusively by another user, or you need permission to view its data.
What should I do ?
A: Use the following steps for a solution
Give IUSR_machine name Read, Write, Modify and Execute permission's (not full permission) on the folder containing the database.
Open your Internet Services Manager. On the "Virtual Directory" tab, make sure the "When connecting to this resource..." is correct, and check the "Local Path".
On the "Directory Security" tab, check "anonymous access". Click on "edit", and make sure the uid and pw are correct. Also, uncheck "Allow IIS to control password".
Also on the "Directory Security" tab, choose "basic authentication".
Reference Url from Microsoft
http://support.microsoft.com/support/kb/articles/q174/9/43.asp
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Q: After purchase, is the product delivered via download or any other method ?
After purchase, is the product delivered via download or any other method ?
A: Once your payment is successfully processed your order is delivered by Email within a couple of hours.
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Q: What is the reponse time of your Support team or how soon can I get a response from your support team for my questions ?
What is the reponse time of your Support team or how soon can I get a response from your support team for my questions ?
A: Our support team will respond to your queries in less than 6 hrs. ScriptMate Provides 24 hrs support on all its products and services 365 days a year. You get free technical support once you order any ScriptMate product or service. You can either fill in the support form at the support page or contact support@scriptmate.com for any support queries you may have.
Contact sales at sales@scriptmate.com if you have any presales question.
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Q: I can login as the administrator, but the administrator is not listed as a member and also most of the links are missing on the left navigation menu for various functions within the administration area. What is the problem and how can I resolve it ?
I can login as the administrator, but the administrator is not listed as a member and also most of the links are missing on the left navigation menu for various functions within the administration area. What is the problem and how can I resolve it ?
A: Problem :
It happens when the accesslevel is increased to more than 10 and the admin is left at level 10. Any admin who does not belong to the maximum level cannot edit his or her own profile and cannot manage certain areas of the admin section as he/she is not the main admin because of his/her accesslevel.
Solution :
Just update the accesslevel of the admin to the maximum accesslevel being used by you and it will solve the problem. You can update it by editing the Access database file or using query analyzer for SQL database.
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Q: How can I place a login form on the homepage of my website ?
How can I place a login form on the homepage of my website ?
A: Use the following code to place the login form
For Version 2.0
For Version 2.1
You can replace the hidden field URL value to any url you want the member to be redirected after successful login.
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Q: Is there a way to set the expiration date to something like 30 days from the date of registration as opposed to an actual hardcoded date when a user registers ?
Is there a way to set the expiration date to something like 30 days from the date of registration as opposed to an actual hardcoded date when a user registers ?
A: You can easily add this feature to your registration form.
Just modify the userexpirydate = "mm/dd/yyyy" in your registration form asp
file to userexpirydate = dateadd("d",30,now())
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Q: How can I change the link on the Login form to point to my Registration Form ?
How can I change the link on the Login form to point to my Registration Form ?
A: You should edit the /smusermanager/includes/login.asp, find the words Register Now and change the a href link on it to point to your registration form.
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Q: How can I place the maillist on the front page without clicking the link /smusermanager/login.asp?action=maillist ?
How can I place the maillist on the front page without clicking the link /smusermanager/login.asp?action=maillist ?
A: Use the following code
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Q: How do I setup Outlook Express to retrieve my mail?
How do I setup Outlook Express to retrieve my mail?
A: The username/password combination you provided when you signed up is your default POP3 mailbox.
The incoming POP3 or IMAP mail server should be: MAIL.YOURDOMAIN.COM
The Outgoing SMTP mail server should be: MAIL.YOURDOMAIN.COM
Please refer to the image on the right for the proper configuration settings.
** Note: If you are able to receive your mail but not send outgoing mail, then you should contact your ISP and ask them if they have blocked 3rd party SMTP Mail Servers. If this is the case, then you should use the Outgoing SMTP Mail Server of your ISP. Your ISP will provide this information to you.
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Q: I would like to send email from my website using ASPMail.
I would like to send email from my website using ASPMail.
A: The following code demonstrates how to use ASPMail from a ASP page. In this example Scriptmate Support, is sending an email to John Cleint. There is also a sample ASP scripts attached to this article.
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Q: What mail server should I use when using ASPMail to relay mail?
What mail server should I use when using ASPMail to relay mail?
A: Please use your ftp details.
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Q: I want only certain users to have access to certain directories or subdirectories.
I want only certain users to have access to certain directories or subdirectories.
A: Yes, there are a few ways of doing this. FrontPage allows you to set permissions for subwebs; unless the username and password are already in our system (as a POP3 account, separate site account), you will need to notify us so we may create the new user. Otherwise, you will need to use a custom ASP script. If you need some type of custom request, please contact us at support@scriptmate.com .
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Q: How do I get my own SSL Key?
How do I get my own SSL Key?
A: The SSL Key is a 2-part process. We have to generate one half of the key and the authority that you choose will generate the other half.
The first step is to request a CSR form from us, which is included in this article.
Please fill out the form and return it to keymaster@scriptmate.com. We will generate the first half of the key and send it back to you promptly. You will then take this key to the authority of you choice, Verisign or Thawte. They will generate the other half, which you must send back to us for the completion of the SSL Key.
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Q: How do I administer email accounts?
How do I administer email accounts?
A: You can access web messaging and your mailbox control panel at at http://mail.domain.com.
Your UserID for email is: user@yourdomain.com
You automatically receive one POP3/IMAP mailbox with administrative permissions; it is referred to as the default mailbox. The password is CASE SENSITIVE.
By default, all mail going to your domain will go to the default mailbox.
Example: *@yourdomain.com will go to default@yourdomain.com
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Q: Do I need a component or DLL to upload the images or the photos with the classifieds ?
Do I need a component or DLL to upload the images or the photos with the classifieds ?
A: No, ScriptMate Classifieds uses pure ASP script to upload all photos or images. You donot need to install any component or DLL on your server to upload photos and images.
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Q: Can I use SSL with ScriptMate Products ?
Can I use SSL with ScriptMate Products ?
A: Yes, you can use SSL with our Products.
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Q: Can I get a refund on a ScriptMate Product if I am not satisfied ?
Can I get a refund on a ScriptMate Product if I am not satisfied ?
A: ScriptMate does not offer refunds on its products unless they are damaged or donot produce the results as promised by us. We offer the complete list of features, product capabilities and product requirements in our products page. We also offer a complete demo of the product which you can view before you purchase the software. We cannot afford to offer refunds because all our products are sold with complete source code.
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Q: Can ScriptMate customise the Product according to my specifications ?
Can ScriptMate customise the Product according to my specifications ?
A: Yes we can cutomize our product according to your specifications. Please contact our support department with detailed description of your requirement and we will give you the estimates of the customisation. ScriptMate charges are most competitive comapred to the current market charges.
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Q: Will my users be able to tell that Scriptmate is handling the User Management?
Will my users be able to tell that Scriptmate is handling the User Management?
Can I remove all reference to Scriptmate on the user pages?
A: Yes, you can remove all references to ScriptMate from your pages once you order for a licensed copy of any ScriptMate Products. Once you do that your users will not be able to know what you are using to handle User Management on your website.
However, you should retain the reference to ScriptMate in ScriptMate Secure, which is a free product.
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Q: Can I buy a ScriptMate Product from any other website or any other person ?
Can I buy a ScriptMate Product from any other website or any other person ?
A: ScriptMate currently does not have any resellers. You can purchase a license copy of any of our products from our website only. Once you click the order now button your payments are processed through a third party. If you purchase a License for our product from anybody or anysite other than ScriptMate, you would be doing it at your own risk and this would also lead to legal prosecution for unauthorised use of our products.
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Q: Can I use a ScriptMate Product on multiple Sites ?
Can I use a ScriptMate Product on multiple Sites ?
A: No You cannot. ScriptMate Products come with a single site license and should be used on a single website. If you wish to use ScriptMate Products on multiple websites you would need to purchase multiple copies. ScriptMate offers discounts on Bulk purchases. Contact our Sales Department for details on Discounts on bulk purchases.
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Q: what are the details for accessing my site statistics?
what are the details for accessing my site statistics?
A: In or der to access statistics for your website please type the following in your browser
http://yourdomainname.com:8080
You will be prompted for server id which will be your ftp username.
You will be prompted again for username and password (password will be same as ftp password)
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Q: Can I share ScriptMate ASP files with my friends ?
Can I share ScriptMate ASP files with my friends ?
A: No You cannot. Every ScriptMate product comes with a Single Site license and should be used on one website only. The license does not allow you to share or distribute ASP files or part of the ASP code that comes with our products. You can always recommend our product to your friends and they can buy a license from us. You can also resell our products at any price that you wish after purchasing it from us.
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Q: What email components are supported by ScriptMate Products ?
What email components are supported by ScriptMate Products ?
A: ScriptMate products support the following components
ASPMAIL
ASPEMAIL
CDONTS
JMAIL
OCXMAIL
SIMPLEMAIL
We can add any additional email component of your choice for your website. Contact our Support Department at support@scriptmate.com to know more about it.
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Q: Do I need to Install a component on my server to run ScriptMate Products ?
Do I need to Install a component on my server to run ScriptMate Products ?
A: No You donot. ScriptMate Products are script based and donot need installation of any components or DLL on your server. You can just put them in a Virtual webserver and start running them instantly. However for some options in the products such as Sending Email etc. you would need components installed on your server. ScriptMate Products come with a range of optional code for usage with these third party components which is very easy to customise. ScriptMate Products also support most of the popular components being used today. For more information on these optional features please visit the specific hoempage of your product.
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Q: How much load can a ScriptMate Product take or how many users can it support simultaneously ?
How much load can a ScriptMate Product take or how many users can it support simultaneously ?
A: ScriptMate Products are designed to take any kind of load, however it also depends on the kind of hosting service you are using. ScriptMate Products come in two versions Access and SQL. SQL versions can support more simultaneous users as compared to Access Version. But if you are not expecting a lot of traffic then you should opt in for a Access version and upgrade to SQL when the traffic increases.
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Q: Do I need to have knowledge of HTML and ASP to start using a ScriptMate Product ?
Do I need to have knowledge of HTML and ASP to start using a ScriptMate Product ?
A: Absolutely not. The Idea behind development of ScriptMate Products was to get your sites ready and running in minutes and to relieve you from Coding and Scripting. You do not need to have any knowledge of HTML or ASP to start using our products. But, if you wish to change things apart from what we have provided you would need a professional programmer to do it for you. You can also consult our support department for custom programming costs.
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Q: Microsoft OLE DB Provider for ODBC Drivers error '80004005'. [Microsoft][ODBC Microsoft Access Driver] Cannot update.
Microsoft OLE DB Provider for ODBC Drivers error '80004005'.
[Microsoft][ODBC Microsoft Access Driver] Cannot update. Database or object is read-only.
/smxxxxx/xxxxxx.asp, line xxx
or
[Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query.
or
The diagnostic test to database write in the admin section fails
or
Error desc. -> [Microsoft][ODBC Microsoft Access Driver] Cannot update. Database or object is read-only.
or
Microsoft OLE DB Provider for ODBC Drivers error `80004005` [Microsoft][ODBC Microsoft Access Driver] Cannot update. Database or object is read-only.
/smxxxxxxx/xxxxxx.asp, line xxx
A: There could be a variety of reasons for this error, your odbc driver version could be older than the version of the database. You can try to save your database in an older version and try. You can also download the latest ADO package from Microsoft.
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Q: I get the following error while using the software Microsoft OLE DB Provider for ODBC Drivers error '80004005'
I get the following error while using the software
Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC Microsoft Access 97 Driver] The Microsoft Jet database engine cannot open the file '(unknown)'. It is already opened exclusively by another user, or you need permission to view its data.
/smxxxxxx/xxxxxxx.asp, line x
What should I do ?
A: Please refer to the following URL
Reference Url from Microsoft
http://support.microsoft.com/support/kb/articles/Q166/0/29.ASP
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Q: Permission Denied Error in the Diagnostics Page
Why do I get this error ?
Microsoft VBScript runtime error '800a0046'
Permission denied
/smclassifieds/includes/admin/diagnostics.asp, line 61
A: Please make sure the following folders have write permissions to fix this error.
/smclassifieds/images/adimages/
/smclassifieds/logs/
/smclassifieds/database/
/smusermanager/logs/
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Q: Can I modify the ASP files that came with my Product ?
Can I modify the ASP files that came with my Product ?
A: You can modify the ASP files that came with your ScriptMate Product. ScriptMate Products are provided to the endusers in source code format to enable them to customise the products according to their specifications. However ScriptMate cannot provide support to the customisation made by the enduser.
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